Returns & Exchanges
At ToAuto, your satisfaction is our priority. lf you're not happy with your purchase for any reason,.contact us at service@toautotoolcom. and well make it right.
Returns
We offer a hassle-free return policy for unused items,
- Flexible Returns: Unused items in their original condition and packaging can be returned within 30 days of delivery.
- Easy Process: Email pr@toautotool.com to receive return instructions.
- Refund Timeline: Refunds are processed within 30 days after we receive and inspect your return.
Please note: Custom-made products are non-returnable, as they are specially crafted just for you.
Return Shipping
To keep the process smooth, please follow these guidelines:
- Shipping Costs: Return shipping fees are the customer's responsibility.
- Secure Packaging: Pack items carefully to prevent damage during transit for faster processing.
- Track Your Return: Keep receipts and tracking numbers for added peace of mind.
We strive to make your return process as simple and stress-free as possible.
Damaged or Faulty ltems
If you received a damaged or incorrect item, we will work quickly to resolve the issue.
Email us at pr@toautotool.com with your order number and photos/videos of the issue.
lf the product is damaged or there was a shipping error, we will provide a solution as quickly as possible.
We appreciate your business and are committed to ensuring you have a great experience with ToAuto.