Returns & Exchanges

At ToAuto, if you're not happy with your purchase for any reason, please contact via service@toautotool.com directly, and we are here to make things right for you!

 If you need to return an item:
·Flexible Returns: Unused items in their original condition and packaging can be returned within 14 days of delivery.
·Easy Process: Contact us at pr@toautotool.com  to receive detailed return instructions.
·Refund Timeline: Refunds are processed within 14 days after we receive and inspect the returned items.
Please note: Custom-made products are non-returnable as they are specially crafted for you.

Return Shipping

We want to make returns as seamless as possible:

·Return shipping costs and any customs fees are the customer’s responsibility.
·Pack items securely to avoid damage in transit—this ensures faster processing on our end.
·Keep receipts and tracking numbers for added peace of mind.
We’re here to help make the return process simple and stress-free!

Damaged or Faulty Items

If there’s an issue with your order, we’ll fix it promptly:
·Contact us at pr@toautotool.com with your order number and photos of the issue.
·Whether it’s a damaged product or an incorrect item, we’ll work with you to resolve it as quickly as possible.